Below is a list Maintenance Tips having to do with your New Rental.

The information below is listed in alphabetical order.

We are in the middle of creating our own library of “How To DIY” videos on completing simple maintenance and repair items. Until then, please use this public YouTube channel as a resource (made by a similar company, Invitation Homes).

Air Conditioning & Heating

Reduce your operating costs by changing the filters monthly or even more frequently in very dusty areas. Keep all vents and registers clean and free of dust, cobwebs and debris.

• Keep landscaping two feet away from outdoor units to allow a free flow of air.

• Save energy by partly closing registers in rooms that aren’t in use.

• Since hot air rises, in summer open upstairs registers completely and close them on the lower floors. When winter comes, reverse the process.

• Try to keep your thermostat at a constant temperature so your system isn’t constantly changing back and forth.

• If power to the AC system was turned off for winter, turn it on and wait 24 hours before you run it. This will give the compressor time to warm up before it operates.

How to change the air filter:

1. Identify where the filter is located in your home. Before removing the air filter, be sure to turn off the AC unit for safety precautions. Filters can be located at different places within each home. In many cases it will be located behind the grate of the air intake vent found near the thermostat. Filters can also be located behind large intake vents on the ceiling (add picture) or inside the main air handling unit in the attic or closet. Once you have located the filter and turned off the unit, it is safe to now open the grate by pulling on the tabs and swinging open the door.

2. Identify the filter type and size. You will need to determine the type of filter and dimensions to ensure the correct replacement. Filters can be purchased from local home improvement stores.

3. Install the filter. Once you have the correct type, remove the old filter and replace with the new. On the filter, you may find arrows stating which side to put in first. It is important to follow these instructions to ensure that the filter and unit are working properly. Now, close and refasten the grate. It is now safe to turn the unit back on and have air flowing again.

The AC unit will not turn on

• Check the circuit breaker and reset if needed.

• Confirm AC disconnect switch is attached and fully engaged.

The air is not cool enough

• Remove all debris from and around the unit so that air can properly circulate through the fans and replace/clean the filters.

• Verify that condenser coil has not frozen over.

• If it has frozen over, the AC unit must be left off until it thaws out.

• Ensure the vents are closed in rooms that are not being used. Locate the lever on one side that will control the opening and closing of the vent.

• Balance the air-system by opening and closing the vents to balance the air flow. Wide open vents maximize airflow, half open or closed will minimize the airflow. 2-Story homes: Close downstairs vents halfway to allow maximum airflow upstairs where heat has risen.

There is no heat

• Ensure unit is plugged in. Check for blown fuse/breaker and reset if needed (both under "Electric gas top range" and "Electric coil range").

• Check unit switch or the switch on the wall for the unit.

• Verify the gas has not been turned off by the utility company.

• Ensure the thermostat is set to “heat”.

• Ensure the temperature is set to at least 3 degrees higher than what it is currently set at to ensure the thermostat registers the difference and turns “on”.

Rooms are not warm enough

• Ensure the registers are open.

• Clean and vacuum the registers.

• Replace the filter.

• Make sure the vents are closed in rooms that are not being used. Locate the lever on one side that will control the opening and closing of the vent.

• Balance the air-system by opening and closing the vents to balance the air flow. Wide open vents maximize airflow, half open or closed will minimize the airflow.

• Remember to change your air filters at least every 3 months, depending on which filters you use, and keep the register dust free to help your system run more efficiently.

Cabinets

Squeaky hinges can be lubricated with a tiny drop of lubricant or WD-40. Apply it to the top of the hinge and then open and close the door several times to work the oil into it. Wipe up any excess so it does not drip

Cabinet touch up kits can be found online or at cabinet suppliers. You are responsible for damages or for inadequate repairs (e.g. color doesn’t match).

Countertops

• Always use a cutting board. You may not notice minor scratches at first, but over time they will dull the luster of even a hard ceramic tile finish.

• Wipe up spills promptly, especially those that are acidic.

• Natural stones are alkaline and acidic liquids will disfigure them.

• Some liquids, especially hot ones, will stain grout and plastic laminate.

• Avoid abrasive cleaners to prevent scratches.

• Never use cleaning products, waxes or polishes that are colored or tinted.

• Soapless cleaners are recommended for routine cleaning.

• Rinse thoroughly so residue won’t cause permanent damage.

• Set heavy objects down gently to avoid breaking or chipping counter tops.

Dishwasher

Dishwasher will not turn on:

• Be sure the door is securely shut and the latch is fully engaged.

• Ensure the unit is plugged in and check your circuit breaker box to see if they are “tripped.” Reset the breaker if necessary.

• Check to see the proper buttons are selected for the cycle you have chosen and the “delay” cycle is not selected on your machine.

• Ensure the wall switch is in the “On” position (if applicable).

Dishes are not getting clean:

• Make sure there are no foreign objects in the bottom of the dishwasher.

• Make sure the dishwasher is loaded properly, do not overload.

• Adjust the dishes to ensure they do not obstruct the spray arms from fully spraying during cycles.

• Try switching dishwasher detergent.

• Use a rinse aid, like Jet-Dry or a substitute.

• Use a pipe cleaner or sewing needle to remove food particles or other debris from the spray arms’ small holes. This will keep the water flowing at its maximum rate. (Never use a toothpick, as the tip can break off inside of the washer arm.)

There is a sewage smell coming from the dishwasher:

• Check the drain at the bottom of the dishwasher.

• Make sure the filter/screens are clean and there is no debris sitting at the bottom of the dishwasher.

• Make sure water has run (drains may be dry from no usage). Prime the dishwasher by adding 1-2 gallons of water to the inside of the machine and run the wash cycle.

• Check for moisture under the sink and near the dishwasher.

• If the drain line to the disposal is lying on the cabinet floor it can cause the dishwasher to not fully drain. This can cause disposal water to sit in the line.

Electric glass top range

• If a heavy spill occurs and you can’t clean it right away, use a razor scraper to remove large food deposits.

• Apply a cooktop cleaner or baking soda mixture to get the cooked on food off (see below).

• Check for a blown fuse/breaker and reset if needed.

How to clean:

• Fill a bowl with hot water and add a little dish soap.

• Sprinkle a generous amount of baking soda on the stove top.

• Get a clean rag and immerse it in the bowl soapy water mixture.

• Lay the rag flat over the baking soda on the stove top, wait 15 minutes, then swirl the rag to gently rub the baking soda to clean off the cooked on food.

Garbage disposal

• Turn on the cold water before starting the disposer. Drop food waste slowly into the unit. Let the water run a few seconds after the waste is disposed to allow it to flush away.

• Corn husks, celery, onion skins, rice, potato skins, artichoke leaves, olive pits, bones and solid or liquid grease may cause your disposer to jam or overload.

• Clean garbage disposal blades by grinding up ice cubes. Freshen the smell of the disposal with vinegar and citrus fruit rinds.

• Turn the power switch to “Off” before taking any action, should your disposer suddenly malfunction. DO NOT use your fingers to pull out clogged matter; use pliers or tongs.

• Clean your garbage disposal by making vinegar ice cubes to use weekly. This helps to eliminate bacteria which can cause odor. You could also, take a bottle brush and scrub inside the disposal. This small maintenance step will go a long way to keeping it fresh.

Motor will not work or turn on:

• Ensure the unit is plugged in.

• Check for a tripped circuit breaker and reset if needed.

• Ensure the unit is not jammed and push the reset button (usually located on the bottom of the unit) to restore power to the unit.

Disposal is making an unusual amount of noise:

• Unplug the disposal, use tongs or pliers to clear all items that are jamming the blades.

Motor makes a humming noise (blades aren’t moving):

• After turning off the power to the disposal, use tongs or pliers to clear all items that are jamming the blades.

• Insert an Allen wrench that fits into the bottom center of the unit and turn the Allen wrench back and forth several times until the motor is free.

• Push the reset button to restore power to the unit and plug the unit back in.

Disposal takes too long to grind food:

• When using the disposal, run more cold water.

• Minimize the amount of food going into the disposal at one time.

• After turning the power off to the disposal, use tongs or pliers to clear all items that are not being disposed of.

Keep Your Disposal Smelling Fresh:

• Dice lemons and place them in ice trays.

• Cover with vinegar and freeze.

• Store in a plastic bag.

• Toss a couple in the disposal once a week to keep it fresh.

Gas range

IF YOU SMELL GAS, CALL THE GAS COMPANY! DO NOT TAMPER WITH GAS APPLIANCES!

Make sure the Gas is turned OFF!

• Stainless steel tops should be cleaned with heavy-duty degreaser and a non-abrasive pad.

• Take care not to use too much water when cleaning, especially around the knobs. If water drips down into the holes where the knob shafts come through, the burner switches can short out and cause problems with the spark ignition system.

Laminate flooring

• Clean regularly with a vacuum and damp mop.

• Deep cleaning requires a soap-free cleaner designed for laminate floors. Grease and most liquid spills can be cleaned up with warm water and mild detergent. Remember not to use too much water since it can cause irreparable damage to your floor.

• Use a soft cloth moistened with mineral spirits or nail polish remover on crayon, asphalt, shoe polish, paint and nail polish.

• Let wax and chewing gum harden then scrape gently with a dull, plastic scrapper such as a credit card.

• Never use wax, sand, lacquer, steel wool or abrasives on laminate flooring.

Microwave oven

• Ensure that you never place any substances in your microwave that have the potential to harm it. For example, don’t place metals, plastics or Styrofoam containers inside your microwave as these contain toxic chemicals which can potentially get into your food.

• When heating liquids, ensure that the liquid container is covered with a vented lid.

• Avoid spills inside the microwave. If your microwave does not feature a removable glass plate, then place the food item on a paper towel before heating.

• Wash your microwave regularly, using very mild detergents or the chemical free recipe below.

• Do not use any abrasive materials to clean your microwave.

How to clean the microwave:

• Place a bowl of water with lemon slices inside the microwave.

• Run it at max power for 5-7 minute. The citrus will cut the grease and the water vapor breaks the dirt crust down.

• Once the microwave stops, just wipe it out.

Oven

• Whenever you use the oven, it should be wiped clean of anything that overflows or spills.

• When you know there is a risk for overflow from the food you are cooking, place a piece of tin foil or an oven liner under the pan, at the bottom of the oven to catch any thing that may spill over.

Oven will not turn on:

• Check the bake element, a black tube near the bottom of the oven. Operating normally, the bake element will glow red hot. If it does not glow, the bake element may have burned out.

• Check the broil element, a black tube located at the top of the oven. If the broil element does not glow red hot, it’s possible it has burned out which can cause other components to short out.

Plumbing

To keep a leak from damaging the home and your personal property inside, make sure all adults in the family can locate and operate the main water shutoff and individual shutoff valves in the kitchen and bathrooms. The main valve is located at the water meter. Other valves are located under sinks, behind each toilet and on top of the water heater. If you have water flowing down your hallway, you don’t want to be looking all over the house for the shut off valve.

Drains

• Grease build-up is the most frequent cause of clogs. NEVER pour hot grease down the drain. Once it cools it will coagulate and become stuck in the pipe.

• Petroleum-based products such as paint thinner will damage pipes and should never be poured down drains.

• Almost all bathtub and shower drains have strainers to keep soap and hair from getting into the drain. Simply keep these strainers clean to help avoid clogging and avoid letting large chunks of soap, hair or other debris from getting into the drain in the first place.

• Remove hair and foreign matter from sink and tub stoppers every time you clean to ensure good drainage.

How to Unclog a Drain

• Flush the sink with boiling water.

• Try using a plunger. Make sure there is a good seal around the opening and plunge vigorously 6-10 times.

• Pour 1/2 cup of baking soda down the drain followed by 1/2 cup of vinegar. Wait 15 minutes and follow with more boiling water.

• If that doesn’t work, pour 1 cup of baking soda and 1/2 cup of salt down the drain. Let this mixture sit a few hours or overnight. Follow with at least 2 cups of boiling water.

Toilets

• Don’t treat your toilets as a universal garbage disposal. It will get clogged and stop working.

• Keep a plumber’s plunger handy.

• If a clog occurs, shut off the water valve located behind the toilet. A few vigorous pumps of the plunger will usually free the clog.

• Do not use harsh chemical drain cleaners. These can damage the toilet seat and cause leaks.

• Never use a toilet as a ladder. Don’t stand or sit on a toilet tank lid.

• Avoid putting any pressure against a tank by leaning back against the tank.

Water is “running” in the toilet constantly

• Adjust the screw on top of the fill valve to adjust the float and set the water level. Turn the screw counterclockwise (L) to add MORE water to the tank and clockwise (R) for LESS water. NOTE: The water level must be set lower than the top of the overflow tube.

Check the float to make sure it has not corroded or become stuck in place, not allowing it to “float” with the water level.

• Ensure the chain to the flapper is not tangled or twisted, preventing the flapper from fully closing and sealing after each flush.

• Replace the flapper if it has become warped or damaged/not creating a good seal. If you cannot find an exact replacement for your model toilet, a universal brand flapper is adequate.

Toilet leaks water onto the floor

• Check the supply line for leaks.

• The fill valve has a seal at the bottom of the tank. If this seal is split or corroded it can cause a leak at the bottom of the toilet tank.

• If the toilet is clogged, use a snake or plunger to loosen the clog. Make sure there is enough water in the bowl to cover half of the rubber cup on the plunger and fully covering the hole. This will ensure a good seal.

Occasionally, the fill valve line will come out of the overflow tube and splashes water out of the top of the toilet. Remove the top of the tank and ensure this has not occurred.

• If the problem does not stop, turn off the water at the shut off valve behind the toilet. Catch any water with a pan or bucket before and during repairs.

Testing a toilet for a leak

• Check the water level in the tank to be sure that the water is not overflowing by way of the overflow pipe (the pipe in the middle of the tank with a small piece of tubing connected to it).

• If water is running into the overflow pipe, you can adjust the water level by turning the screw on top of the fill valve. Turn counterclockwise (L) to ADD more water to the tank and clockwise (R) for less water. The water should stop approximately one inch below the top of the overflow tube. There may be a water level mark stamped on the side of the tank.

• Test the flush valve mechanism by putting a few drops of food coloring into the tank. Check the bowl after 15 minutes, if the water in the toilet bowl has changed color, the ball or flapper is leaking and needs to be replaced.

Refrigerator

No power and/or motor is not turning on

• Check to see if the unit is still plugged in. If it is plugged in, use a hair dryer or other small appliance to test the outlet and be sure it is working.

• Check for a blown fuse, and reset if needed. The unit has power, the light is on, yet the fridge is not cooling.

• Inspect the door gasket to make sure doors are closing tightly so the refrigerator is maintaining its highest level of cold.

• Clean grimy gaskets with soapy water and dry completely. If seals are dirty they can become loose, creating excessive moisture in the refrigerator, possibly resulting in defrost issues.

• Clean condenser coils in the back of your fridge every six months. These coils cool and condense refrigerant, releasing heat. If they’re clogged with dust and pet hair, they stress the compressor and waste energy.

The interior light(s) are not working

• The light bulb may need to be replaced.

• Replace ONLY with the same appliance type bulb already provided in the unit.

Refrigerator has an unusual odor

• Clean and disinfect the drain pan.

• Remove any old food.

• Check behind the drawers for fallen food debris and wipe clean.

• Put a box of baking soda inside the refrigerator and one inside the freezer. This will absorb and eliminate a lot of odors.

Tile

• Remove grit and fine particles with frequent sweeping, vacuuming or damp mopping because they will scratch or dull tile floor.

• When damp mopping, use clean water and wring the mop head thoroughly to prevent water spotting.

• A mild nonabrasive detergent can be used, but rinse well to avoid leaving a film that will look dull.

• Do not use vinegar or other acid-based cleaners; this will cause premature deterioration of grout.

• Don’t use steel wool, scouring powders, or other abrasives that can scratch the finish of ceramic tile.

• Use furniture coasters and rubber feet to protect your floors when moving heave furniture or objects.

• Stains can be removed from natural stone tile using a little bleach.

How to clean grout

• 7 cups of water

• 1/2 cup of baking soda

• 1/3 cup of lemon juice

• 1/4 cup vinegar

• Put the mixture in a spray bottle and spray grout.

• Wait 5-10 minutes & scrub.